| Q. |
How does Hagerty Plus differ from other programs?
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| A. |
Hagerty Plus features Emergency Roadside Assistance, providing 24/7 emergency roadside service dispatch throughout the U.S. and Canada, with flatbed towing and common mechanical assistance. In addition, the program includes a collector car concierge service, hobby advocacy and legislative support, and an entire online community dedicated to connecting hobbyists with industry experts and other collectors in order to learn and exchange information on vehicle hobby-related topics.
Through its magazine and online features, Hagerty Plus offers collectors and hobbyists information on restoration and repair facilities, storage safeguards, security measures and other hobby-related information. Membership also supports the Collectors Foundation. Hagerty Plus is an innovative and creative program not offered by other companies and gives added peace of mind, trust and security to collector car owners.
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| Q. |
What vehicles are covered?
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| A. |
The 10- and 50-Mile plans cover your collector vehicles no matter who is driving. The 125-Mile plan covers all of your cars no matter who is driving.
Please Note: Trailers are not covered through roadside assistance.
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| Q. |
Can I use my roadside assistance coverage to get reimbursed for services hired directly by me?
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| A. |
No, the program only covers roadside assistance provided by independent service contractors dispatched for Hagerty Plus. You must call 888-310-8020 and select menu option #1 to have service dispatched. Any services retained directly by you are not covered under the program benefits.
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| Q. |
How many service calls are allowed each year?
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| A. |
Each member is covered for three service incidents per year. Each service call is covered up to your membership benefit allowance.
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| Q. |
What happens if all three service incidents are used?
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| A. |
In the event that you have used your three covered service calls within your membership year and require additional assistance, you can still call to have service dispatched. However, you will be responsible for the entire cost of any service call over and above the three allowable with your annual membership.
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| Q. |
Can I combine two or more of my service calls to pay for a more expensive service call?
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No, the program provides for up to three separate service calls per year at your membership benefit level as described previously. Service calls cannot be combined at any time.
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| Q. |
Can I upgrade my membership level?
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Yes. The additional membership fee will be prorated and billed to you. It will take 48 hours to become effective.
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| Q. |
Can I cancel my membership in the Hagerty Plus?
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Yes, you may cancel your membership. However, membership fees are non-refundable.
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| Q. |
Is there a delay in membership activation once a customer is enrolled?
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| A. |
Membership is activated within 48 hours of enrollment. A membership kit and card will be mailed within two to three days of enrollment. In the event roadside assistance is required prior to receiving the membership kit and card, call 888-310-8020 and select menu option #1. Upgrades to higher membership levels take 48 hours to go into effect and service at the upgraded coverage is not immediately available.
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| Q. |
What happens if I lose my membership card?
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Simply call 888-310-8020 and select menu option #2 to speak to a customer service representative and request a replacement card.
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| Q. |
What is the term of membership?
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Membership runs for 12 months.
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| Q. |
What is not included in my membership benefit allowance?
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| A. |
The following services are excluded from your coverage:
• Shuttle or convenience tows; tows from one shop to another.
• Any parts such as new batteries or replacement tires, wires, plugs, etc.
• Any chemicals such as oil, fuel, coolant, etc.
• Repair labor such as tune-ups, tire balancing, wheel alignment, radiator installation, etc.
• Recovery of a vehicle from a natural disaster, a vehicle submerged in water or a vehicle on an unmaintained road.
Please Note: Winching a vehicle up to 100 feet off of a maintained road is covered.
• Any vehicle trailers being towed.
• Mileage in excess of your benefit level allowance.
• A tow needed as a result of a collision or vandalism. These services are generally covered by your comprehensive or collision insurance coverage where applicable, and therefore are not covered by your membership. However, you may still call 888-310-8020, menu option #1, to have service dispatched.
Please Note: You are responsible for payment and may obtain reimbursement as part of your insurance claim process.
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| Q. |
What if I have a flat tire, but don't have a spare?
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The program provides coverage for changing the wheel and tire with your inflated spare. If you do not have one, we will advise you of a company that sells spares and tow the vehicle to a service location.
Please Note: This program will not cover the cost of the new spare or the labor associated with tire balancing, rotation or alignment.
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| Q. |
What if I run out of gas?
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Fuel will be delivered to you as part of the roadside assistance program, but you are responsible for the cost of the fuel.
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| Q. |
What if I break down and a police officer obtains a tow for me?
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| A. |
Some access-controlled roadways, such as the Garden State Parkway in New Jersey, are state- or municipality-controlled. Only specific contracted providers are allowed to provide service on these roadways. In some cases, those providers refuse to work with networks like Hagerty Plus, and you may be instructed to call the police or local administrator for service. You would then need to submit an invoice for reimbursement up to your benefit allowance.
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| Q. |
What is the average response time for roadside assistance?
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In most cases, a service provider will arrive within 45 minutes. This time can vary, however, based on weather, traffic, exact distance or peak period demand.
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| Q. |
What happens if my vehicle is damaged while being transported by the service provider?
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| A. |
The authorized service providers who are contracted to provide Hagerty Plus members with emergency roadside assistance are independent contractors and not agents or employees of Hagerty. Damage caused to your vehicle as a result of roadside service provided by these independent service contractors should be submitted as a claim to your insurance provider for reimbursement (up to the extent of coverage and terms in place in your policy). Also call the Emergency Roadside Assistance Hotline at 888-310-8020 and select option #1 to report damage.
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| Q. |
Who provides the roadside assistance services?
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| A. |
All roadside assistance services are provided by Coach-Net. Coach-Net contracts services with independent service providers throughout the United States and Canada.
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